Canada Healthcare System
In collaboration with the University of British Columbia, BCBG° led a process automation and optimization initiative within Canada’s public health and social services ecosystem.
The project focused on improving patient attention, appointment management, and service delivery through a human-centered, AI-enabled approach. By redesigning both front and back-office processes, the initiative reduced operational friction, improved workload distribution, and enhanced service transparency.
Intelligent automation and predictive analytics were applied to support professionals, not replace them, enabling faster, fairer, and more adaptive decision-making.The result was a measurable improvement in efficiency, service quality, and citizen trust, while setting a scalable model for modern, data-driven public services.
